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Thread: disappointing results / low temperatures

  1. #11

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    Thanks DReeves , looks like that might be the only way. Personally, i prefer emailing because it is much easier to get the details and events in the correct order.

  2. #12
    Join Date
    Jun 2011
    Location
    Myersville MD
    Posts
    261

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    jpr
    Did you go through the calibration process after replacing the tstat? I believe there is a post on the website somewhere explaining the process. If you can't find it, give ST a quick call and they will explain the process to you. I had to do it to my 1400 when I first received it. It's been rock solid ever since. Sorry for your rocky start, but believe me ST will get the issue resolved.

  3. #13

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    Sodaking27, you might be right. The instruction sheet that was included with replacement thermostat appeared to be for a different model.

    So have called, left voice message.

  4. #14
    Join Date
    Aug 2010
    Location
    Plano, Texas
    Posts
    584

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    Quote Originally Posted by jpr View Post
    Sodaking27, you might be right. The instruction sheet that was included with replacement thermostat appeared to be for a different model.

    So have called, left voice message.
    Good deal. I have complete faith you will be cooking like a rock star, and soon!

    Happy Friday!
    Remember: If it weren't for marriage, men would go through life thinking they had no faults at all

  5. #15
    Join Date
    Mar 2011
    Location
    Cedar, MN (but still not far enough from the Cities)
    Posts
    622

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    No doubt ST will get you squared away. Their customer service is second to none.
    I believe in catch and release fishing. I don't want to EAT 'em all, I just want to GREET 'em all!

  6. #16

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    ok, so it needs calibrating. Got the calibration steps today, spent a few hours on it, if i understood the steps correctly then the thermostat was off by 25 degrees. does that sound typical?

  7. #17
    Join Date
    Jun 2011
    Location
    Myersville MD
    Posts
    261

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    Quote Originally Posted by jpr View Post
    ok, so it needs calibrating. Got the calibration steps today, spent a few hours on it, if i understood the steps correctly then the thermostat was off by 25 degrees. does that sound typical?
    jpr
    Not typical, but I've heard of it happening a few times. Glad you were able to get it resolved.

  8. #18
    Join Date
    Aug 2010
    Location
    Plano, Texas
    Posts
    584

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    So now to test it.... smoke something and let us know how it goes!
    Remember: If it weren't for marriage, men would go through life thinking they had no faults at all

  9. #19

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    So by the time they actually responded (Friday) it was too late to plan any smoking for the weekend, so it will have to wait another weekend when i will be able to test it.

  10. #20
    Join Date
    Aug 2010
    Location
    Plano, Texas
    Posts
    584

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    We will keep our ribs crossed and our butts rubbed

    Look forward to hearing your results
    Remember: If it weren't for marriage, men would go through life thinking they had no faults at all

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